Cancelation & Rescheduling Policy

Long Island Birdie Box LLC

We understand that plans can change. Our cancellation and rescheduling policy is designed to protect both our customers and Long Island Birdie Box while providing reasonable flexibility. 

Cancellation by Customer

• 30+ days before the event:

Customers may cancel for a full refund of payments made, less any non-refundable fees or expenses specifically incurred for the event.

• 15-29 days before the event:

Customers are eligible for a 50% refund of payments made.

• 14 days or less before the event:

Payments are non-refundable, as the event date has been reserved exclusively for your event and staffing, equipment, and preparation may already have been committed

Rescheduling

We understand that unforeseen circumstances may require an event to be moved.

• Requests to reschedule made 14 or more days before the event may be accommodated at no additional charge, subject to availability.
• Requests made less than 14 days before the event will be considered on a case-by-case basis and are subject to availability.
• If a rescheduled date is not available, the cancellation policy above will apply.
• A rescheduled event must generally take place within 6 months of the original event date.

Weather

Because Long Island Birdie Box is a mobile outdoor/ indoor event service, weather conditions may affect the event.

If severe weather or unsafe conditions make the event unsafe or impractical to operate, Long Island Birdie Box may recommend rescheduling the event. We will work with the customer to find a mutually acceptable alternate date, subject to availability.

If Long Island Birdie Box determines that an event must be canceled due to unsafe weather conditions and no suitable rescheduled date can be found, the customer will receive a full refund of payments made for the canceled service.

Normal rain, wind, heat, cold or other unfavorable weather does not automatically qualify for a refund or cancellation. Final weather-related decisions will be based on safety and the ability to operate the equipment properly.

Cancellation by Long Island Birdie Box

If Long Island Birdie Box must cancel an event due to circumstances within our control, the customer will receive a full refund of payments made.

If cancellation is caused by circumstances outside our reasonable control, including severe weather, natural disasters, government restrictions, venue closures, or other force majeure events, we will make reasonable efforts to reschedule the event. If rescheduling is not possible, any refund will be determined based on payments received and unrecoverable costs already incurred.

Deposit & Payments

A deposit or payment may be required to reserve your event date. Payment of the deposit confirms acceptance of this Cancellation & Rescheduling Policy.

Long Island Birdie Box will not be obligated to hold or reserve an event date until the required deposit has been received.

Event Changes

Changes to the event date, location, duration, guest count, or requested services may affect pricing and availability. Customers should contact Long Island Birdie Box as soon as possible regarding any requested changes.

Customer Responsibility.

The customer is responsible for providing Long Island Birdie Box with accurate event information, including the event location, setup area, access requirements, and scheduled event times. Delays or inability to operate caused by inaccurate or incomplete information provided by the customer may not qualify for a refund.

Contact

For questions regarding cancellations, rescheduling, or weather-related concerns, please contact Long Island Birdie Box as soon as possible.

Long Island Birdie Box reserved the right to make reasonable exceptions to this policy at its discretion.